Controlo e Gestão da Qualidade

Objectives

The approved student must be able to: design, implement and audit a quality system according the ISO 17025 and the ISO 9001 standards; apply methods and procedures for calibrations (uncertainty, certificates of calibration, acceptance criterions); apply procedures for enquiry based on samples and statistical process control; understand the influence of the human factor in the quality; calculate the quality costs.

Syllabus

1.The quality concept. Definitions (accreditation, certification, quality system, etc). Quality management systems. 2. The Portuguese quality system. The standards ISO 17025, ISO 9001, ISO 14001 and NP 4397. 3. How to design and implement a management quality system. 4. The quality control. 5. How to audit a quality system. 6. Occupational health and safety management systems. Staff management. 7. Calibrations and uncertainties. 8. Procedures for enquiry based on samples and statistical process control. 9. Quality costs. IMPORTANT:In this discipline the students must read Portuguese legislation and to write one quality manual and three quality procedures in Portuguese.

Prerequisites

IMPORTANT:In this discipline the students must read Portuguese legislation and to write one quality manual and three quality procedures in Portuguese.

Cross Competence Component

- Critical and innovative thinking (creativity, strategic thinking, problem solving, decision making) - Interpersonal skills (oral presentations, teamwork, organizational and communication skills) - Intrapersonal Skills (self-discipline, enthusiasm, perseverance, self motivation, use of computer tools, multimedia and presentation) - Information and media literacy (ability to locate and access information as well as analyze and evaluate its content) The acquisition of these sikls will be considered when grading the project reports and the oral discussion, accounting for 10% of the final grade.

Laboratorial Component

NA.

Programming And Computing Component

NA.

Ethical Principles

All members of a group are responsible for the group’s work In any assessment, every student shall honestly disclose any help received and sources used. In an oral assessment, every student shall be able to present and answer questions about the entire assignment and solution.