Uni Feedback

Terms of Service

Effective Date: August 7, 2025; Last Updated: August 7, 2025;

1. Introduction and Acceptance

Welcome to Uni Feedback ("we," "us," "our," or the "Platform"). These Terms of Service ("Terms") govern your use of our university course review platform and related services. By accessing or using our Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Platform.

2. Description of Service

Our Platform provides a service for university students in Portugal to submit, read, and share course reviews to help fellow students make informed decisions about course selection. The Platform includes:

  • Course review submission system for Portuguese universities
  • Review browsing and search functionality
  • Administrative dashboard for platform management
  • User verification and moderation systems

3. User Accounts and Eligibility

3.1 Student Users

  • You must be a current or former university student in Portugal to submit reviews
  • You may only submit reviews for courses you have actually taken
  • You must provide a valid university email address for verification purposes
  • You are responsible for maintaining the confidentiality of your account information

3.2 Administrator Users

  • Administrator accounts are granted at our sole discretion
  • Administrators must provide valid contact information
  • Administrator privileges may be revoked at any time without notice

4. User Content and Submissions

4.1 Review Requirements

  • Reviews must be for courses you have personally taken at a Portuguese university
  • Reviews must be honest, accurate, and based on your genuine experience
  • Reviews must not contain offensive, discriminatory, or inappropriate content
  • Reviews must not include personal information about instructors or other students beyond what is academically relevant

4.2 Content Ownership and License

By submitting a review or any content to our Platform, you grant us:

  • A perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display your content
  • The right to use your content for analytics, insights, reports, and other business purposes including potential partnerships with universities
  • The right to sublicense these rights to third parties
  • The right to use aggregated and anonymized data derived from your content for commercial purposes
  • The right to export your content in various formats (CSV, PDF, summaries) for business purposes, excluding personally identifiable information

You understand that by submitting content, you are contributing to a public educational resource, and your content may be used to generate valuable insights about Portuguese higher education.

4.3 Content Modification and Moderation

  • All submitted reviews are subject to administrator approval before publication
  • We reserve the right to modify submissions to fix grammatical errors, improve clarity, or enhance writing quality while preserving the original message and intent
  • We may remove or reject content that violates these Terms, is inappropriate, or appears to be fake or fraudulent
  • We are not obligated to publish any submitted content
  • Fake reviews will be permanently removed from the Platform

4.4 Review Authenticity and Verification

  • We verify course enrollment through university email domain checking and other methods
  • If review authenticity is disputed, we may contact you for additional verification
  • Reviews may remain unpublished until authenticity is confirmed
  • Submitting fake reviews may result in permanent account suspension

5. Prohibited Uses

You agree not to:

  • Submit false, misleading, or fraudulent reviews
  • Review courses you have not taken
  • Use the Platform for commercial solicitation or spam
  • Attempt to manipulate or game the review system
  • Violate any applicable laws, university policies, or Portuguese regulations
  • Interfere with the Platform's operation or security
  • Create multiple accounts to circumvent our policies
  • Submit content that is defamatory, harassing, or violates others' rights

6. Content Disputes and Takedown Process

6.1 Dispute Procedure

Universities or individuals may dispute reviews by:

  • Sending a formal complaint to [email protected]
  • Providing specific details about alleged violations
  • Including supporting evidence where applicable

6.2 Our Response Process

  • We will review all disputes within 7-14 business days
  • We assess whether content violates our Terms or guidelines
  • We may remove content that clearly violates our policies
  • We will not remove reviews simply because they are negative or critical
  • Our decisions prioritize honest student experiences while preventing defamation

6.3 Academic Freedom Protection

We strongly support students' right to share honest educational experiences. Reviews reflecting genuine student perspectives, even if critical, are valuable contributions to educational transparency and will generally be maintained unless they violate specific content policies.

7. Intellectual Property Rights

7.1 Platform Content

The Platform, including its design, functionality, and original content, is owned by us and protected by intellectual property laws.

7.2 User-Generated Content

While you retain certain rights to your original content, you grant us the extensive license described in Section 4.2 above. This ensures we can fulfill our mission of improving Portuguese higher education through data-driven insights.

8. Platform Legal Protections

8.1 Platform Immunity

As an intermediary platform hosting user-generated content, we operate under applicable Portuguese and European Union laws governing online platforms. We are not liable for user-generated content but reserve the right to moderate content according to our policies.

8.2 Anti-SLAPP Protection

We will vigorously defend against attempts to silence legitimate student speech through frivolous legal threats. Users who submit good faith reviews about their educational experiences are engaging in protected expression.

9. Privacy and Data Use

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, for information about how we collect, use, and share your data.

Key points:

  • Student emails are only visible to administrators for verification
  • We use email only for verification, follow-up questions, and appreciation
  • We do not share personal information with third parties except as legally required
  • Author identities remain confidential in all published content

10. Platform Modifications

We reserve the right to:

  • Modify, suspend, or discontinue any aspect of the Platform at any time
  • Update these Terms with reasonable notice
  • Change our content policies and moderation practices
  • Partner with universities to provide educational insights

11. Disclaimers and Limitations

11.1 Content Accuracy

  • Reviews reflect individual user opinions and experiences
  • We do not guarantee the accuracy, completeness, or reliability of user-generated content
  • Course information may change, and reviews may become outdated
  • Use reviews as one factor among many in educational decisions

11.2 Platform Availability

  • We provide the Platform "as is" without warranties of any kind
  • We do not guarantee continuous, uninterrupted access to the Platform
  • We are not liable for technical issues or service interruptions

12. Limitation of Liability

To the maximum extent permitted by Portuguese law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for decisions made based on Platform content
  • We are not liable for disputes between users and universities

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Platform
  • Your violation of these Terms
  • Your submission of content that infringes third-party rights
  • Fake or fraudulent reviews you submit

14. Termination

14.1 By You

You may stop using the Platform at any time. For account-related questions, contact us at [email protected].

14.2 By Us

We may terminate or suspend your access immediately for violations of these Terms or for any other reason at our discretion.

14.3 Effect of Termination

Upon termination, your right to use the Platform ceases, but our license to your content survives as outlined in Section 4.2.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by Portuguese law and European Union regulations.

15.2 Informal Resolution

Before formal legal action, we encourage contacting us at [email protected] to resolve disputes.

15.3 Jurisdiction

Any legal proceedings shall be subject to the exclusive jurisdiction of Portuguese courts.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

16.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

16.3 Updates

We may update these Terms periodically. Continued use after updates constitutes acceptance of the new terms.

16.4 Language

These Terms are provided in English. In case of conflicts between translations, the English version prevails.

17. Contact Information

For questions about these Terms, contact us at:

  • General Inquiries: [email protected]

  • Disputes: [email protected]

  • Address: Available upon request

  • Business Operator: Afonso Gonçalves (Individual Proprietorship)

  • Location: Portugal